FAQ’s

What is Luxan Balloons known for?

Luxan Balloons is renowned for its exceptional balloon decoration services, including organic and classic designs, balloon bouquets, and custom installations.

Who are Diana and Carlos?
Diana and Carlos are the talented founders of Luxan Balloons, a married couple with a passion for balloon artistry.
What types of events does Luxan Balloons cater to?

We cater to a wide range of events, including weddings, birthdays, corporate gatherings, and any celebration that could use a touch of balloon magic.

Can I customize my balloon decor?
Absolutely! We offer fully customizable designs to ensure your event reflects your unique style and vision.

Elevate Your Event with Luxan Balloons!

Contact Us Today for Stunning Balloon Decorations that leave a lasting impression.

Do you offer balloon decorating classes for beginners?
Yes, we do. Our balloon decorating classes cater to all skill levels, from beginners to experienced decorators.
How do I book Luxan Balloons for my event?

Simply contact us through our website or give us a call, and we’ll assist you in planning your balloon decor.

Do you offer rental services for non-balloon items?
Yes, we provide rental services for backdrops, marquees, props, neon/wood signs, and custom builds to enhance your event’s atmosphere.
What areas do you serve?
We proudly serve a wide geographic area, so whether you’re local or planning a destination event, we can accommodate your needs.
Can I purchase pre-made balloon arrangements for last-minute events?

Yes, our Grab & Go section features pre-made balloon arrangements perfect for those spontaneous celebrations.

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What sets Luxan Balloons apart from other balloon decorators?
Our commitment to creativity, craftsmanship, and innovation sets us apart, ensuring your event is truly exceptional.
How far in advance should I book your services?
It’s best to book our services as early as possible to secure your date, especially for larger events and weddings.
Are Luxan Balloons environmentally conscious?
Yes, we prioritize eco-friendly practices and use biodegradable balloons whenever possible to minimize our environmental impact.
Do you offer delivery and setup services?
Yes, we provide delivery and professional setup services to ensure your event’s decor looks perfect.
Can you work within my budget?

We offer a range of packages to accommodate different budgets and can discuss options to meet your specific financial needs.

What safety measures do you follow for corporate events?

We adhere to all safety regulations and guidelines for corporate events, ensuring the safety of your guests and our team.

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Opt for Extraordinary with Luxan Balloons.
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What is your minimum for on-site installations?
Our minimum is $350, this amount is the aggregate of all the items included in your order. With installation, delivery, and breakdown included. This amount looks different for everyone as all orders are personalized.
Is Luxan Balloons insured?
Yes, we are insured and can provide a COI and W9 upon request.
How can I get a quote?

There are several ways to reach us, preferably fill out our inquiry form on our website. No DM’s please.

You can also email us at info@luxanballoons.com or text us at 619-759-8185.

What information to include in your inquiry:

  • Date of the event
  • Location of the event
  • Start time of the event
  • Indoors or outdoors
  • Inspo picture or description of the desired balloon decor
  • Budget

We will answer you inquiry within 48hrs, Mon-Thurs.

*During the weekends our response time will take longer as we are out decorating our clients events.

Thank you for your patience while we get back to you.

How do I confirm my order?

Your event is booked (confirmed) when we receive the 50% non-refundable retainer of your event total.

If retainer is not received, although you received an invoice or quote from us, your order is not confirmed.

Failure to send retainer may result in forfeiting the date and time of your event as we book on a first come first serve basis.

How do I take care of my balloons?
Balloons are sensitive to the environment. Ideally, latex balloons should be in a cool area and out of direct sunlight.

High temperatures make latex expand and pop.

Indoor installations can last up to 4 weeks in the right conditions, however outdoor installations need to be set up the day of your event and we do not guarantee they will last more than that day.

Do you only offer what is on your website?
No, with trends constantly changing we don’t always have the time to keep our content updated. We are always creating new things, acquiring new props, new backdrops, etc. If there is something you are looking for
and don’t see it on our website, please ask us and we’ll be happy to respond.
What services do you offer?

Our specialty is balloon decor for corporate and private events. We offer organic and classic balloon decor from: arches, columns, garlands, balloon walls, balloon bouquets, helium balloons, to balloon sculptures and
anything in between we have something for you.

We also offer rentals such as: custom backdrops, shimmer walls, Chiara walls, candy cart, marquee numbers and letters, and character cutouts, and more!

Do you offer delivery?
Yes, we do offer delivery throughout San Diego County.

We do have a minimum amount order of $100 to qualify for delivery. Delivery fee is based on location.

If mininmum amount is not met, we also have the option of picking up the balloons at our headquarters in National City.

What areas do you service?

We service ALL of San Diego county. However, we do have a higher minimum for events in North County.

List of Cities, but not limited to: Chula Vista, Point Loma, Poway, El Cajon, La Jolla, Mission Valley, Rancho Santa Fe, Del Mar, Carlsbad, Encinitas, Escondido, Rancho Bernardo, Spring Valley, Lemon Grove.

How far in advance should I book with Luxan Balloons?

We recommend 3-4 weeks in advance however, please note events are booked on a first come first serve basis.

With this being said book as soon as you have the date for your event.

If your event is less than 3 weeks or even days away, send us an email as we can accommodate last minute orders most of the time based on availability and if we have all the items for your order available.

How long does installation usually take?
The time it takes to install our balloon decor varies with every event. It is based on the complexity of the design, and amount of rentals included in the order.

Inflation is done at our warehouse beforehand which allows us to install faster and seamlessly, On average installation takes 45mins-2hours.

What is your refund policy?
All orders are personalized to the clients order, therefore all deposits are non-refundable.

If you need to move the date of your event and we have availability we will gladly accommodate you to the new date.

Reviews

Katie St. Clair
Katie St. Clair
2023-05-04
Luxan Balloons saved the day for me! I had ordered balloons to be delivered by another company and they didn't follow through. I called Luxan that same day, and they were able to deliver the balloons I needed! Super friendly customer service as well. Highly recommend! Thank you!

Blog

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