FAQ’s

We cater to a wide range of events, including weddings, birthdays, corporate gatherings, and any celebration that could use a touch of balloon magic.

Simply contact us through our website or give us a call, and we’ll assist you in planning your balloon decor.

Yes, our Grab & Go section features pre-made balloon arrangements perfect for those spontaneous celebrations.

We offer a range of packages to accommodate different budgets and can discuss options to meet your specific financial needs.

We adhere to all safety regulations and guidelines for corporate events, ensuring the safety of your guests and our team.

There are several ways to reach us, preferably fill out our inquiry form on our website. No DM’s please.

You can also email us at info@luxanballoons.com or text us at 619-759-8185.

What information to include in your inquiry:

• Date of the event
• Location of the event
• Start time of the event
• Indoors or outdoors
• Inspo picture or description of the desired balloon decor
• Budget

We will answer you inquiry within 48hrs, Mon-Thurs.

*During the weekends our response time will take longer as we are out decorating our clients events.

Thank you for your patience while we get back to you.

Your event is booked (confirmed) when we receive the 50% non-refundable retainer of your event total.

If retainer is not received, although you received an invoice or quote from us, your order is not confirmed.

Failure to send retainer may result in forfeiting the date and time of your event as we book on a first come first serve basis.

High temperatures make latex expand and pop.

Indoor installations can last up to 4 weeks in the right conditions, however outdoor installations need to be set up the day of your event and we do not guarantee they will last more than that day.

Our specialty is balloon decor for corporate and private events. We offer organic and classic balloon decor from: arches, columns, garlands, balloon walls, balloon bouquets, helium balloons, to balloon sculptures and
anything in between we have something for you.

We also offer rentals such as: custom backdrops, shimmer walls, Chiara walls, candy cart, marquee numbers and letters, and character cutouts, and more!

We do have a minimum amount order of $100 to qualify for delivery. Delivery fee is based on location.

If mininmum amount is not met, we also have the option of picking up the balloons at our headquarters in National City.

We service ALL of San Diego county. However, we do have a higher minimum for events in North County.

List of Cities, but not limited to: Chula Vista, Point Loma, Poway, El Cajon, La Jolla, Mission Valley, Rancho Santa Fe, Del Mar, Carlsbad, Encinitas, Escondido, Rancho Bernardo, Spring Valley, Lemon Grove.

We recommend 3-4 weeks in advance however, please note events are booked on a first come first serve basis.

With this being said book as soon as you have the date for your event.

If your event is less than 3 weeks or even days away, send us an email as we can accommodate last minute orders most of the time based on availability and if we have all the items for your order available.

Inflation is done at our warehouse beforehand which allows us to install faster and seamlessly, On average installation takes 45mins-2hours.

If you need to move the date of your event and we have availability we will gladly accommodate you to the new date.